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Email superga_my@botf.com.sg with the following:
(a) Order number
(b) Product exchange information of new model and/or size required
(c) Preference of exchange via mail or in store
Our team will be in touch within 1 - 3 working days to ensure you get your preferred product!
All products must be returned within 7 days from day of receiving the parcel. Products are eligible for a one time exchange only and must not be worn, altered, or washed. Products must have all tags attached and be returned in original packaging.
Yes, there will be a redelivery fee of RM30 and the customer has to bear the cost of shipping the goods back to the Superga warehouse located in Singapore.
Sale items are non-exchangeable and/or refundable.
Refunds are not offered at any point in time.
Definitely. Indicate your preference in the Notes section when checking out. Alternatively email superga_my@botf.com.sg.
Apologies for that – please write in to us at superga_my@botf.com.sg and we will get it fixed!
All products must be returned within 7 days from date of purchase. Receipt must be presented to proceed with a one time only exchange. Exchanges can only proceed at the same store of purchase. Products must not be worn, altered, or washed and refunds are not offered at any point in time.
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